Privacy Policy
This policy explains how Pocono Palms collects, uses, and protects information when you use our website.
Who we are
Our website address is https://www.poconopalms.com.
What personal data we collect and why
When you submit a tour request or contact us, we may collect names, email addresses, phone numbers, preferred dates and times, notes, and technical information such as IP address and browser metadata. We use this data to process requests, communicate with you, operate the site, and prevent abuse.
Comments
If comments are enabled, when visitors leave comments we collect the data shown in the comments form, plus the visitor IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (a hash) may be provided to Gravatar to check if you use that service. Gravatar privacy policy: https://automattic.com/privacy/.
Media
If you upload images to the site, avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the website.
Cookies
We use cookies and similar technologies to support site functionality, login sessions, security checks, and analytics. If comments are enabled, you may opt in to saving your comment details in cookies for convenience.
Embedded content from other websites
Content on this site may include embedded media or tools from third-party websites. Embedded content behaves the same way as if you visited the third-party site directly and may collect data, use cookies, and track interactions.
Who we share your data with
We do not sell your personal data. We may share data with service providers required to operate our website and booking flow, such as hosting, analytics, email delivery, and anti-spam or security tools.
If you request a password reset, your IP address may be included in the reset email.
How long we retain your data
We retain data for as long as needed for booking operations, customer support, recordkeeping, legal obligations, and security. If comments are enabled, comments and metadata may be retained indefinitely.
What rights you have over your data
You may request an exported file of personal data we hold about you, or request erasure of your personal data, subject to legal and administrative retention requirements.
Where your data is sent
Visitor comments may be checked through automated spam detection services. Booking submissions may pass through anti-spam and security checks.
Contact
Email: [email protected]
Phone: (610) 751-9071
Policy updates
This policy was last updated on May 5, 2026.